Repair Warranty
All repair work carried out by Wells Electronics Ltd is covered by a comprehensive 90-day warranty from the date of return. This warranty covers the specific repair performed and any directly related components that were affected by the original fault. If the same fault recurs within the 90-day warranty period, we will repair it free of charge, including all necessary parts and labour. This warranty is our commitment to the quality of our workmanship and the parts we use. The warranty period begins on the date the projector is delivered back to you, not the date of booking or collection.
What the Warranty Covers
Our 90-day repair warranty covers the following items: all parts replaced during the repair process using genuine or approved equivalent components, all labour associated with the original repair, DCI compliance certification where applicable to cinema projectors, and calibration settings including colour accuracy, brightness uniformity, and focus alignment. If any of these elements fail due to defects in materials or workmanship within the warranty period, we will rectify the issue at no additional cost to you. The warranty also covers any adjustments required as a direct result of the repair work performed.
What the Warranty Does Not Cover
The warranty does not cover the following: new or unrelated faults that were not present at the time of the original repair, damage caused by misuse, negligence, or improper operation of the equipment, damage resulting from power surges, electrical faults, or environmental factors such as humidity, temperature extremes, or dust, consumable items including projector lamps, filters, and air filters that have a defined service life, and modifications or repairs attempted by third parties after our repair was completed. The warranty is also void if the equipment's serial numbers have been tampered with or removed.
Extended Warranty
Annual maintenance contract customers receive extended warranty cover of up to 12 months on all repairs performed during the contract period. This extended warranty provides the same comprehensive coverage as our standard 90-day warranty but for a significantly longer duration. The extended warranty is automatically applied to all repairs carried out while your annual maintenance contract is active. For details about our preventative maintenance contracts and the benefits they provide, please visit our Preventative Maintenance page or contact our team for a tailored quote based on your equipment fleet.
Returns Process
If you are not satisfied with the repair for any reason, please contact us within 14 days of receipt of your equipment. We will either re-repair the unit at no additional cost or provide a partial or full refund at our discretion, depending on the nature of the issue. To initiate a return, please email us at wellselectronicsltd@gmail.com with your repair reference number and a description of the problem. We aim to resolve all satisfaction issues within 5 business days of receiving your complaint. Refunds, where agreed, will be processed within 14 days using the original payment method.
Dead on Arrival
In the unlikely event that your projector fails to operate upon return (Dead on Arrival, or DOA), we will collect the unit immediately at our expense and expedite the re-repair process. A DOA is defined as a projector that does not power on, shows no image, or exhibits the same fault that was originally reported, when tested with standard power and input connections. We prioritise DOA cases and aim to have the unit collected within 24 hours of your report and re-repaired within 2 to 3 business days. All DOA re-repairs are handled at no cost to the customer regardless of the warranty status.
How to Claim
To make a warranty claim, please email wellselectronicsltd@gmail.com with the following information: your repair reference number (provided at the time of booking), a detailed description of the issue you are experiencing, and your preferred contact telephone number. Once we receive your claim, we will review the details and arrange collection of the equipment within 24 hours for UK and Ireland customers. For EMEA customers, we will coordinate with your local logistics provider. We will keep you informed throughout the process and provide updates at each stage of the re-repair.