Introduction
Wells Electronics Ltd is committed to protecting your privacy and ensuring the security of your personal data. This privacy policy explains how we collect, use, store, and safeguard your personal information when you use our Barco projector repair services. We are registered with the Information Commissioner's Office (ICO) and comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. By using our services, you consent to the practices described in this policy.
Data We Collect
We collect only the personal data that is necessary to provide our repair services effectively. The data we collect includes: your name and job title, contact details (email address, telephone number, postal address), company or organisation name, projector model and serial number, service history and repair records, payment and billing information, and any correspondence related to your repair. We do not collect sensitive personal data (special category data) unless it is strictly necessary and with your explicit consent.
How We Use Your Data
Your personal data is used for the following purposes: to provide repair services and communicate with you about your repair status, to process payments and issue invoices, to maintain service records for warranty and compliance purposes, to contact you about related services or maintenance reminders (where you have consented), to comply with legal obligations such as tax and accounting requirements, and to improve our services through internal analytics. We will never use your data for purposes unrelated to our service provision without your explicit consent.
Data Sharing
We do not sell, rent, or trade your personal data with third parties. We may share your data only in the following limited circumstances: with courier and logistics companies for the purpose of collecting and delivering your equipment, with our payment processors to complete transactions, where required by law or to comply with legal processes, or to protect the rights, property, or safety of Wells Electronics Ltd, our customers, or others. All third parties with whom we share data are bound by confidentiality and data protection obligations.
Data Retention
We retain your personal data for a period of 7 years after your last service interaction. This retention period is necessary for warranty administration, accounting and tax compliance, and to defend any potential legal claims. After this period, your data will be securely deleted or anonymised. If you request deletion of your data before the end of this period, we will comply subject to any legal obligations that require us to retain certain records.
Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data: the right to access your data and obtain a copy, the right to rectify inaccurate or incomplete data, the right to erasure ("right to be forgotten") in certain circumstances, the right to restrict processing of your data, the right to data portability, the right to object to processing based on legitimate interests, and the right to withdraw consent at any time. To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.
Cookies
Our website uses only essential cookies that are necessary for the proper functioning of the site. These cookies do not collect any personal data and are used solely for technical purposes such as maintaining your session and remembering your accessibility preferences. We do not use tracking cookies, analytics cookies, or advertising cookies. By using our website, you consent to the use of these essential cookies. You can disable cookies in your browser settings, though this may affect the functionality of the website.
Contact
The data controller for your personal data is Wells Electronics Ltd, registered at Unit 9 West Moor Park, Yorkshire Way, Doncaster, DN3 3GW, United Kingdom. If you have any questions about this privacy policy or how we handle your data, please contact us by email at wellselectronicsltd@gmail.com or by telephone on +44 (0)333 006 4327. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.