Preparing Your Projector for Safe Shipping
To ensure your equipment arrives at our workshop safely, please follow these strict packaging guidelines. Improper packing is the leading cause of transit damage.
Packing Requirements
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1. Case Selection
Flight Cases are preferred. If you do not have the original flight case, use a heavy-duty 3-ply double-wall cardboard box. Do not use thin, single-wall boxes for heavy projectors.
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2. Internal Protection
If using a cardboard box, the machine must be wrapped in multiple layers of bubble wrap (min 5cm thickness). Fill all voids in the box so the unit cannot move during transit.
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3. Remove The Lens
CRITICAL: If your projector has a removable lens, you MUST remove it. Pack the lens in its own separate box with ample cushioning. Leaving a heavy lens mounted can shear the lens mount.
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4. Strip Accessories
Remove all mounting gear, brackets, clamps, power cables, and data cables. We only require the projector chassis (and the lens, if suspected faulty).
Logistics & Costs
- Partner Exclusively DHL
- UK Collection Free
- UK Return Free
- EU / International Nominal Fee
Important Liability Notice
While our collections and returns are fully insured against loss, damage resulting from inadequate, loose, or improper packaging is the sole responsibility of the shipper.
Wells Electronics cannot be held responsible for internal damage caused by shipping a unit with the lens attached or without sufficient padding.